1. General

By accessing or purchasing from our website, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and account holders.

We reserve the right to update or change these terms at any time. Any changes will be effective immediately upon posting to our website.

2. Products and Use

Our products are intended for pool and spa maintenance only and must be used strictly in accordance with the instructions provided on the product label and any accompanying documentation.

You are responsible for ensuring:

• Products are used correctly and safely
  
• Products are stored in accordance with safety instructions
  
• Products are kept out of reach of children and pets
  

We are not responsible for damage, injury, or loss resulting from misuse, improper storage, or failure to follow safety guidelines.

3. Dangerous Goods

Some products sold on this website are classified as dangerous goods.

By purchasing these products, you acknowledge that:

• You understand the risks associated with handling and storing dangerous goods
  
• You will comply with all relevant safety and storage requirements
  
• Delivery may be subject to special handling, delays, or split consignments
  

We reserve the right to refuse sale if we believe products will be used or stored unsafely.

4. Pricing and Payments

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable, unless otherwise stated.

We reserve the right to:

• Change prices without notice
  
• Correct pricing errors
  
• Cancel orders where pricing errors have occurred
  

Payment must be received in full before orders are dispatched.

5. Shipping and Delivery

Delivery timeframes provided are estimates only and are not guaranteed.

Due to dangerous goods transport requirements:

• Orders may be delivered in multiple consignments
  
• Some products may have restricted delivery locations
  
• Rural deliveries may take longer
  

We are not responsible for delays caused by couriers, weather, or factors outside our control.

6. Damaged or Incorrect Items

Customers must inspect their order upon delivery.

If your order arrives:

• Damaged
  
• Leaking
  
• Incorrect
  

You must contact us within 7 days of delivery. Failure to notify us within this timeframe may result in the claim being declined.

7. Returns and Refunds

Due to the nature of pool chemicals and dangerous goods:

• We do not accept change-of-mind returns
  
• Opened or used products cannot be returned
  

Refunds or replacements may be offered at our discretion if a product is faulty, damaged in transit, or supplied incorrectly.

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
  
• Our total liability is limited to the purchase price of the product supplied
  

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, where applicable.

9. Website Use

You agree not to:

• Use the website for unlawful purposes
  
• Attempt to interfere with the website’s operation
  
• Copy or reproduce content without permission
  

10. Governing Law

These Terms of Service are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

11. Contact Information

If you have any questions about these Terms of Service, please contact us via the details provided on our website.